Last updated: 16/12/25

Preening Cleaning Services Ltd (“we”, “us”, “our”) is committed to protecting the personal data of our customers, website users, and business contacts in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

Preening Cleaning Services Ltd
Email: info@preeningcleaningservices.com
 

2. Personal Data We Collect

We collect and process personal data from customers and potential customers, including:

Full name

Email address

Telephone number

Service address

Access details or service instructions (where provided)

Enquiry, booking, and communication details

Billing and payment-related information (where applicable)

Personal data is collected when you:

Request a quote

Book cleaning services

Contact us via our website, email, phone, or messaging services

We do not knowingly collect special category (sensitive) personal data unless required by law.

3. Lawful Basis for Processing

We process personal data under the following lawful bases in accordance with UK GDPR:

Contract – to provide cleaning services or respond to service requests

Legitimate Interests – to operate, manage, and improve our business and services

Legal Obligation – to comply with accounting, tax, and regulatory requirements

Consent – where you have explicitly provided consent (e.g. marketing communications)

You may withdraw consent at any time.

4. How We Use Personal Data

We use personal data to:

Provide quotes and cleaning services

Schedule and manage bookings

Assign jobs to contracted cleaners

Communicate regarding appointments, changes, or service updates

Issue invoices and manage payments

Comply with legal and regulatory obligations

5. Use of Contractors

We use independent contractors to deliver cleaning services. To perform their duties, contractors may be provided with limited customer information, strictly on a need-to-know basis, such as:

Service address

Scheduled date and time

Job-specific instructions

All contractors:

Must sign a contract before undertaking work

Are contractually required to comply with UK GDPR

Are bound by confidentiality obligations

Are prohibited from retaining or using personal data beyond service delivery

6. Data Sharing

We may share personal data only where necessary:

With contracted cleaners to deliver services

With professional advisers (e.g. accountants)

With authorities or regulators where legally required

We do not sell, rent, or trade personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide services

Meet legal, tax, and accounting obligations

Once no longer required, personal data is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access is limited to authorised personnel and contractors only.

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data

Request correction of inaccurate or incomplete data

Request erasure of your data (where legally permitted)

Restrict or object to processing

Request data portability (where applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

10. Cookies

Our website may use essential cookies to ensure proper functionality and improve user experience. You can control cookies through your browser settings.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact:

Preening Cleaning Services Ltd
Email: info@preeningcleaningservices.com